Return management in ecommerce is strategic as it directly impacts your customer retention rate, sustainability targets and competitiveness.
To cope with these challenges, we have designed a reliable and scalable logistics solution for online and omnichannel fashion players to increase customer loyalty, reduce global cost to serve and expand the life cycle of returned apparel, footwear and accessory items.
More than 20%* of fashion and footwear items bought online are returned by end customers, leading to big challenges for retailers regarding cost of processing as well as volatility and growth in volumes **.
Additional complexity is added by fraudulent returns, keeping track of return inventory and process it back into sellable stock.
*Source: Statista**Source: NRF
Let's tackle these challenges!
Elevate your customer experience
Reduce costs to serve
Expand lifecycle of Fashion items
How?
End to end logistics solutions
- First mile: large parcel carrier partner network to enable consumers to return their products conveniently.
- Transport: ground services to move products within the network of returns and fulfillment centres in the most efficient way
- Returns centre network to handle your returned items
- Grading: assessment of the returned items (condition, SKU, quantity, and light cleaning)
- Salvage Services: repair and refurbish faulty products to pristine condition and make them available for sale quickly, which expands the life cycle of these items.
- Back-to-stock: packing, sorting, and shipping back quickly to your fulfilment centre(s)
Optimized returns network
- Focus on speed: returns handling near core markets for a quick refund to consumers.
- Focus on cost: returns handling in Eastern Europe with cost-efficient & scalable solutions.
- Hybrid solution: cost and speed optimization through combination of satellite locations and re-packing and salvage services in Eastern Europe
Upgrade your returns processes!
of items are processed within 24 hours
items graded to sellable condition
returned items handled per year in Europe
Discover our solutions now
Elevate your customer experience and optimize your cost to serve for your online returns